Preamble
This Review Policy sets the standards for verified consultation feedback on the Platform.
It applies to clients submitting reviews and advocates responding to them.
Article 1
Eligibility
- 1.1
Only clients with a completed consultation on eLawyers.pk may submit a review for that specific appointment.
- 1.2
Each completed consultation may receive one verified review. Duplicate reviews for the same appointment are not permitted.
Article 2
Permitted and Prohibited Content
- 2.1
Reviews should describe communication, punctuality, professional conduct, explanation clarity, and responsiveness based on your consultation experience.
- 2.2
Do not include confidential legal advice, court documents, opposing-party personal information, private family details, guaranteed-result claims, abusive language, or unverified accusations.
Article 3
Moderation and Reporting
- 3.1
Reviews may be reported by users or flagged by our team. Reported reviews are reviewed under this policy and may be hidden or removed.
- 3.2
Lawyers may post one public response to a published review. Responses must remain professional and must not disclose client-confidential information.
Article 4
Editing Period
- 4.1
Clients may edit a published review within forty-eight (48) hours of submission, subject to the same privacy and content rules.