Refund and Cancellation Policy

eLawyers.pk does not charge clients or advocates a subscription fee, listing fee, consultation fee, or commission of any kind for use of the directory, verification, messaging, appointment, or document features.

Because the Platform does not process payments, this Policy does not describe a payment-refund mechanism operated by us; rather, it clarifies how the free model interacts with professional fees and appointment cancellations described in Articles 2 and 3.

We reserve the right to introduce optional paid features in the future. Should we do so, a separate, clearly disclosed pricing and refund policy will apply to those specific features, and this Article will be updated accordingly.

Any fees, retainers, or other charges for legal advice or representation are negotiated and agreed directly between the client and the advocate or firm instructed, entirely outside the Platform.

Where an advocate's profile discloses indicative fee ranges or arrangements, such disclosures are informational only and do not bind either party; final terms are those agreed directly between client and advocate.

eLawyers.pk is not a party to any fee agreement, does not collect, hold, or disburse professional fees, and accordingly does not issue refunds in respect of legal services rendered.

The Platform's appointment feature is a scheduling and coordination tool. Cancellation notice periods, rescheduling terms, and any associated consequences (such as forfeiture of a deposit paid directly to the advocate) should be agreed between the client and the advocate.

Where an advocate records cancellation terms in fee-arrangement notes on their profile or within a specific engagement, those terms govern as between the parties to the extent they do not conflict with applicable law.

Repeated no-shows or late cancellations by either party may be considered under our Complaint Policy if they involve a pattern of misuse of the appointment feature, but the Platform does not itself impose or collect cancellation charges.

Disputes concerning professional fees, deposits, or cancellation charges must be resolved directly between the client and the advocate, including, where applicable, through the relevant Pakistan Bar Council or Provincial Bar Council's grievance mechanisms, or through the courts.

The Platform may, upon a complaint submitted under our Complaint Policy, review whether an advocate's conduct in a fee dispute violated our Lawyer Listing Policy or Terms of Use, but does not determine the amount owed or issue monetary awards or refunds.

Where a client demonstrates that a listing's disclosed fee information was knowingly and materially misleading, we may take enforcement action against the listing under our Lawyer Listing Policy, in addition to any remedy the client may separately pursue against the advocate.

We may update this Policy, including if we introduce paid features in the future. Material changes will be reflected by a revised effective or last-updated date.

Questions about this Policy may be directed to support@elawyers.pk.